Civility and respect

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Join us as an advocate

Making a difference to starts with each of us. We are looking for more people to join us as advocate for our civility and network.

As an advocate you will have one task: you will be role modelling the civility and respect movement, ensuring we all work in a SAFE and compassionate culture. With responsibility for spreading the civility and respect network message, this may be assisting at our events or simply wearing a badge to get people talking.

Our new values of respect, compassion, honesty and teamwork will be launched shortly, and this programme will support how we make sure this is how we work together, through our own civility and respect network. We all want to feel supported and valued and this could be your opportunity to be part of our civility and respect movement.

Other Opportunities

We also have opportunities for you to join us at our speaker events or you can request a space at our SAFE and Compassionate Leadership Programme. Or you could simply join us in making pledge as part of our #RCHTKindness75: Make your pledge.

Kindness pledge

We trust you are enjoying the Civility and Respect – Compassionate Culture speaker events as much as we are. All our speakers have spoken about the huge impact civility, respect and kindness can have on our experience as both staff and patients. 

At our recent event with Nicki Pointer & Paul Devlin from the Academy of NHS Fabulous Stuff we heard about the NHS Kindness and Positivity Network.

Following on from this, we would love for you to join us in making a pledge. We want you to join us to celebrate the 75 years of the NHS. Our aim is to have at least 75 of us joining together to take part in the one-month challenge to become your best self. You could link it to our new values, Respect, Compassion, Honesty and Teamwork.

You can join us by pledging what you will do to support #RCHTKindness75. It could be something about how you support your colleagues, or how you treat others, or simply checking in with a colleague to see how they are feeling in each day. Then you just need to keep doing it for a month.

We can all choose to be kind and positive with ourselves and each other. Let’s start with making a #RCHTKindness75 pledge. 

You can join us here: Make your pledge

If you want to know more about the civility and respect programme you can join us for our Speaker sessions, or you could join us on our SAFE and compassionate leadership programme or you can join us as an advocate. More information is available on our webpages.

SAFE and Compassionate Leadership Programme

Our SAFE and Compassionate Leadership Programme is a three-day course aimed at support both current and future leaders. The programme focuses on SAFE and Compassionate Leadership complementing our existing manager’s passport. 

The programme is focused on three areas to support our leaders in developing the civil, safe and respectful workplace we all want to be a part of. 

Delivery is over three days,

• Day one – all about you as a leader
• Day two – leading a team
• Day three – leading within a system

This is an in person event on site at our Health and Wellness centre. Delivered with a mix of taught session, group exercises and individual reflection, the programme supports you to develop within a safe and compassionate environment.

Attendance at all three days is essential. We are limited to 20 spaces.

The next cohort will commence in July.

Additional development sessions

We also have short 45-minute sessions available on “what is SAFE”, “being an active bystander” and supporting your colleagues, “How to have difficult conversations”. These will be available over the summer.

Or you could join us on by making a pledge with our #RCHTkindness75 campaign or you can join us as an advocate. More information is available on our webpages.

Civility and Respect Network at RCHT

• Do you want to hear more about how we can improve how we work together?
• Do you want to work in a civil, respectful and kind environment?
• Do you want to continue to improve our workplace?

We have an exciting programme coming to you!

This includes a programme of speakers, information and support programmes, events, champion roles and more information. We want RCHT to be a great place to work, we have lots of tools and support to make this happen, but most of all we all need to take an active role.

Our new values of respect, compassion, honesty, and teamwork will be launched shortly, and this programme will support how we make sure this is how we work together, through our own civility and respect network. We want you to feel supported and valued.

Civility and Respect – Compassionate Culture speaker events

When? Over spring and summer we have a number of exciting speakers coming to RCHT to provide a virtual session to help us on our civility and respect journey.

We are really fortunate that we have been able to secure nationally recognised speakers to talk to us about all aspects of the civility and respect programme we have at RCHT. Being virtual this means that we have no limit on numbers. 

All sessions are from 1300-1430 with a presentation and then a question and answer session.

These sessions are available to all and you can book here.

Initial session for all

Date	Who	What	Link to recordings
Date 13th April	Who Suzette Woodward	What Safety Culture and Restorative Just Culture.	Link to recordings This is now available here https://youtu.be/F4z0N9ALh8o
Date 26th April	Who Chris Turner	What Civility and Team Performance	Link to recordings This is now available here https://youtu.be/VgMEx3Qpjds
Date 4th May	Who Paul Devlin & Nicki Poulter	What NHS Positivity & Kindness	Link to recordings This is now available here https://youtu.be/_U43_Dl5YDU
Date 11th May	Who Matt Hill	What Leading in Complexity	Link to recordings This is now available here https://youtu.be/TPe8cW09mMU
Date25th May	Who Henrietta Hughes	What Patient Safety Commissioner for Department of Health and Social Care	Link to recordings This is now available here https://youtu.be/b4towmRb3Xc
Date 29th June	Who Professor West	What Acting with kindness/ Compassionate Leadership	Link to recordings Bookings still available
Date 6th July	Who Ben Tipney	What Human Performance in Safety	Link to recordings Bookings still available
Date 27th July	Who John Drew (Director of Staff Experience & Engagement) and Ronke Akerele (Director of Culture Transformation) from NHSE.	What Civility and Respect from a staff engagement and culture perspective the impact had on staff and patients.	Link to recordings Bookings still available
Date 17th August	Who Paul McGee	What The Sumo Guy	Link to recordings Bookings still available

We are looking to approve and develop the programme further, and you can let us know how via our feedback form.

Want to know more?

Contact either Naomi Burden (naomi.burden@nhs.net) or Jen Robertson (jen.robertson@nhs.net).

Or you could join us on our SAFE and compassionate leadership programme, by making a pledge with our #RCHTkindness75 campaign or you can join us as an advocate. More information is available on our webpages.

Further reading and support information

Our colleagues in the library have lots of additional information including the following books:

• The 4 stages of psychological safety : defining the path to inclusion and innovation (2020) by  Timothy R. Clark
• Civility at work by Lewena Bayer
• Civility unleashed: using civility to survive and thrive in the workplace by Diana Damron
• Core competencies of civility in nursing and healthcare by Cynthia Clark.
• Dare to lead : brave work. tough conversations. whole hearts (2018) by Brene Brown
• Developing a positive culture where people and performance thrive (2018) by  Marcella Bremer,
• The Double bottom line : how compassionate leaders captivate hearts and deliver results (2022) by Donato  Tramuto, ; Tami Booth Corwin,
• The fearless organization : creating psychological safety in the workplace for learning, innovation and growth (2019) by Amy Edmondson
• The field guide to human error investigations (2019) by Sydney Dekker
• The field guide to understanding human error (2014) by Sydney Dekker
• Human-centric workplace: enabling people, communities and our planet to thrive by Simone Fenton-Jones
• Just culture : restoring trust and accountability in your organization (2017) by Sydney Dekker
• Patient safety : a human factors approach 2011 by Sydney Dekker
• Psychological safety : the key to happy, high-performing people and teams (2021) by Dan Radecki; Leonie Hull,
• Restorative just culture in practice : implementation and evaluation (2022) By Sidney Dekker, Amanda Oates & Joseph Rafferty,
• Safety differently : human factors for a new era (2015), by Sydney Dekker
• Second victim : error, guilt, trauma, and resilience (2013) by Sydney Dekker
• Speak up : say what needs to be said and hear what needs to be heard (2019) Megan Reitz & John Higgins
• Supporting compassionate healthcare practice : understanding the role of resilience, positivity and wellbeing (2019) by Claire Chambers & Elaine Ryder
• Toxic : a guide to rebuilding respect and tolerance in a hostile workplace (2021) Clive Lewis

You can access our information and reading by clicking here.

Contact us

You can contact us by emailing either Naomi Burden (naomi.burden@nhs.net) or Jen Robertson (jen.robertson@nhs.net).