Freedom to Speak Up (FTSU)

Confidential support for colleagues

We want everyone who works at Royal Cornwall Hospitals NHS Trust to feel safe, respected and able to speak up. Raising concerns helps keep colleagues safe and supported, and helps us continue to improve the care we provide.

Freedom to Speak Up (FTSU) offers confidential, independent support for colleagues and volunteers who are worried about something at work and feel unable to raise it through usual routes, or are unsure where to turn.

Freedom to Speak Up is designed for colleagues, volunteers, Kernowflex and others who work with us. Patients, families and carers with concerns about care should contact our Patient Experience Team, who will be able to help.

What can I speak up about?

You can contact the Freedom to Speak Up if you have concerns about:

• patient safety or quality of care
• behaviour, bullying, harassment or discrimination
• workplace culture or ways of working
• something that does not feel right, even if you’re not sure how to describe it

You do not need evidence or certainty. Speaking up early is encouraged, and conversations can be informal and exploratory.

What happens when I contact you?

You will be listened to respectfully and without judgement. We will discuss your concerns, explain your options and help you decide what feels right for you.

Confidentiality is central to Freedom to Speak Up. Your identity will not be shared without your consent, except in very limited circumstances where there is a serious risk of harm.

For more information visit our FTSU SharePoint site or email our Freedom to Speak Up team.